FAQs
We’re here to answer any and all questions you might have. If you don’t see your specific question below, please don’t hesitate to contact us.
Placing your order
What types of payment do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Klama，Google Pay, and Shopify Payments. All transactions are processed securely.
Are my payment details stored?
No, we do not store any payment details if you make a purchase on www.abbadan.co.uk as all our payment transactions are handled securely by third party providers.
Do you ship internationally?
Currently, we ship within the UK only. For international enquiries, please contact us — we may be able to arrange a custom quote.
Do you offer free delivery?
No — we charge a flat rate of £3.50 for next-day delivery on all orders.
How long does delivery take?
Orders are processed within 1–2 business days. After dispatch, delivery estimates are:
- United Kingdom (Standard): 3–5 business days
If your order hasn't arrived within the expected delivery time, please contact us at contact@abbadan.co.uk and we'll look into it right away.
Can I collect my order in person?
No, we currently operate as an online-only store. All orders are shipped directly to your address.
Stock and availability
We keep stock availability on our website as accurate as possible.
If for any reason the product or promotion you've ordered is no longer available, or there's been a price change, we will notify you within 3 working days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.
Do you offer bulk / trade orders?
Yes. If you're a business or reseller, please contact us for trade pricing and bulk order arrangements.
Stock and availability
Is the stock shown on your website accurate?
Yes. Our stock levels are updated in real time. If a product shows "in stock," it's available to ship immediately.
What if an item is out of stock?
You can contact us to be notified when it's back in stock, or we can suggest a similar alternative.
Do you sell refurbished or used products?
No. We only sell brand-new, sealed products sourced from authorised distributors.
Are your products genuine?
Yes. All products are 100% genuine and sourced directly from authorised UK distributors. Every item comes with a full manufacturer's warranty.
Promotions and discount codes
How do I apply a discount code?
Enter your code at checkout in the "Discount code" field and click "Apply." The discount will be reflected in your order total.
Can I use more than one discount code at once?
Only one discount code can be used per order. If you have multiple codes, please use the one with the highest value.
Do you offer student or NHS discounts?
We occasionally run promotions for students, NHS staff, and key workers. Please contact us with proof of eligibility to find out about current offers.
Why isn't my discount code working?
Common reasons include: the code has expired, the minimum spend isn't met, or the code doesn't apply to items in your cart. If you're still having trouble, contact us.
Do you price match?
Yes, in most cases. If you find the same product cheaper at another UK retailer, contact us with a link and we'll do our best to match it.
After you've placed an order
Can I track my order?
Once your order is dispatched, we'll email you a shipping confirmation with your tracking number and a tracking link. If you can't find it, please check your junk/spam folder. Tracking usually becomes active within 24–48 hours after dispatch.
What is your returns policy?
You can return most items within 30 days of delivery, provided they're in original, unopened condition. If you'd like to return an item, please contact us within 30 days of receiving your order, and we'll guide you through the process. Please see our Returns & Refunds policy for full details.
Can I change or cancel my order?
Please contact us as soon as possible at contact@abbadan.co.uk with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it for you.
My item is faulty or damaged — what should I do?
We're sorry to hear that. Please contact us within 24 hours of delivery with your order number and photos of the issue. We'll arrange a replacement or refund as quickly as possible.
What can I do if I've received the incorrect item?
In the rare event that you receive an incorrect item, please contact us at contact@abbadan.co.uk with your order number and a photo of what you received. Our team will advise you on the next steps and arrange for the correct item to be sent out as soon as our courier confirms the incorrect item has been collected. You won't be charged for this.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 working days. It may take an additional 3–5 working days for the funds to appear in your account, depending on your bank. Please note your bank or card provider may take a few extra days to show the refund.
I entered the wrong address at checkout. What should I do?
Please email us at contact@abbadan.co.uk with your order number and your new delivery address as soon as possible.
- If your order has not yet been dispatched, we'll update the delivery address on your order free of charge.
- If your order has already been dispatched, you'll need to contact the courier directly. We're unable to redirect it, and we're not responsible for parcels delivered to the address you provided. If the parcel is returned to us, we'll contact you to arrange redelivery (additional shipping fees may apply).
Can I return an item if I've opened it?
Opened items may be returned within 14 days of delivery, provided they are in full working order and include all original packaging, accessories and components. A deduction of 20–30% of the item's value will be applied to the refund to cover depreciation, inspection, repackaging and restocking costs. Unopened items in original, sealed packaging can be returned within 30 days for a full refund. Please see our Delivery & Returns policy for full details.
Why is there a deduction for opened items?
Once a device has been opened, it can no longer be sold as new. Even if it's in perfect condition, it has to be sold as "opened box" or "used," which significantly reduces its value. The deduction reflects this loss in value, plus the cost of inspecting, testing, repackaging and restocking the item.
Do you offer a warranty on products?
Yes. All products come with the manufacturer's warranty (typically 1–2 years). Warranty claims are handled directly with the manufacturer or through us — contact us for assistance.
What if my order is lost in transit?
Contact us with your order number. We'll investigate with the courier and arrange a replacement or refund if the item is confirmed lost.
Product & technical support
Do your products come with a UK warranty?
Yes. All products are UK-spec and come with a full UK manufacturer's warranty.
Can you help me set up my device?
We're a retailer, not a repair or setup service. However, we're happy to point you toward the manufacturer's support resources.
Do you offer repairs?
No. For repairs, please contact the manufacturer directly. If your item is within warranty, we can help you start the claim process.
Are the products compatible with UK networks and plugs?
Yes. All products are UK-spec with UK plugs and are compatible with UK networks.
Privacy & security
Is your website secure?
Yes. Our site uses SSL encryption and is fully PCI-compliant. All payment data is processed by secure, certified providers.
How do you use my personal data?
We only use your data to process orders, provide customer support, and (if you opt in) send marketing emails. We never sell your data to third parties. See our Privacy Policy for full details.
How do I unsubscribe from marketing emails?
Click the "Unsubscribe" link at the bottom of any marketing email. You'll still receive transactional emails about your orders.
Still have questions?
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