Refund policy

Our 30-day return policy
We want you to be happy with your order. If you change your mind, you can request a return within 30 days of receiving your item.

To be eligible for a change-of-mind return:

• the item must be in the same condition that you received it — unused, with no signs of wear, and in its original packaging with all accessories;
• all devices must be factory reset, and all account locks (such as Apple ID/Find My iPhone or Google Account) must be removed;
• you must provide your receipt or proof of purchase.

This 30-day policy is in addition to your statutory rights (see below).

How to start a return
Email us at contact@abbadan.co.uk with your order number and the reason for the return. We will provide the return address and instructions in your return confirmation. Please do not send items back before requesting a return — returns sent without a prior request may not be accepted.

Return shipping costs

• Faulty, damaged or incorrect items: we will cover the return shipping cost.
• Change-of-mind returns: the customer is responsible for the return postage. If we provide a prepaid label, the cost may be deducted from your refund.

Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, damaged or incorrect upon arrival (Dead on Arrival), please contact us at contact@abbadan.co.uk within 14 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund. This does not affect your statutory rights regarding faulty goods.

Exceptions / non-returnable items
The following cannot be returned for change-of-mind reasons:

• personalised or custom-made products;
• gift cards;
• devices that have been activated, have an active passcode/account lock, or show signs of physical damage caused by the user.
• Sale items can be returned for change-of-mind reasons unless we clearly told you otherwise before purchase. Faulty sale items are still covered by your statutory rights.

Exchanges
The fastest way to get a different item is to return the original item for a refund (once accepted) and place a new order.

Your UK statutory right to cancel
If you are a consumer in the United Kingdom, you have the right to cancel your order under the Consumer Contracts Regulations 2013. You can cancel within 14 days of receiving the goods, for any reason, without giving a justification.

To cancel, email us at contact@abbadan.co.uk within 14 days of delivery. You then have 14 days from the date you tell us you want to cancel to send the goods back.
You can inspect the goods as you would in a shop, but you must take reasonable care of them. If the value of the goods is reduced by handling beyond what is necessary, we may make a deduction from your refund.
The statutory cancellation right does not apply to certain items, including personalised goods, and sealed goods (such as screen protectors) that have been unsealed after delivery.
This statutory right is separate from, and in addition to, our 30-day return policy.

Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved. If approved, we will refund you on your original payment method within 10 business days (and within the statutory maximum of 14 days where the statutory cancellation right applies). The refund may be reduced if the value of the item has been diminished by handling beyond what is necessary.

Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at contact@abbadan.co.uk.

Contact
For any return or refund question, contact us at contact@abbadan.co.uk. Nothing in this policy affects your statutory rights.