Shipping policy
Shipping & Delivery
Processing time
All orders are processed within 1 business day (Monday to Friday, excluding UK bank holidays). Orders placed before 2:00 PM will be dispatched the same working day. Orders placed after this time, or on weekends and bank holidays, will be dispatched on the next working day.
We ship all orders from our warehouse in Feltham, UK. You will receive an order confirmation as soon as your order is placed, and a dispatch confirmation with tracking details once your order has left us.
Where we deliver
We currently deliver within the United Kingdom only. We do not ship to the Isle of Man, Guernsey, Jersey, or any international destinations.
Delivery times and costs
| Service | Estimated delivery | Cost |
|---|---|---|
| UK Next Day Delivery (Tracked) | 1 business day | £6.95 — FREE on UK orders over £70 |
All delivery costs include VAT. Delivery estimates are in working days. Remote areas such as the Scottish Highlands and Islands and Northern Ireland may take 1–2 business days longer.
Tracking
A tracking number will be sent to you by email once your order has been dispatched. You can track your parcel using the link in that email. If you have not received tracking details within 3 business days of your order confirmation, please contact us at contact@abbadan.co.uk.
Delivery address
Please check that your shipping address is complete and correct at checkout. If you notice a mistake, email us as soon as possible at contact@abbadan.co.uk. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery; additional shipping costs may apply.
Lost or damaged parcels
If your order has not arrived within the estimated delivery time, or arrives damaged, please contact us at contact@abbadan.co.uk within 14 days. We will investigate with the courier and arrange a replacement or refund where appropriate. This does not affect your statutory rights.
Delays
We do our best to deliver within the estimated times. Occasionally, delays happen because of courier issues, severe weather, strikes or public holidays. If your order is affected, we will keep you informed and work with the courier to resolve it as quickly as possible. Nothing in this policy affects your statutory rights.
Returns
For returns and refunds, please see our Returns Policy. If you need help with a delivery, contact us at contact@abbadan.co.uk.
