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SONY WH-1000XM5 Wireless Bluetooth Noise-Cancelling Headphones - Smoky Pink
SONY WH-1000XM5 Wireless Bluetooth Noise-Cancelling Headphones - Smoky Pink
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Savour your music wherever you are with the Sony WH-1000XM5. The QN1 Processor is in charge of cancelling noise around you, so you can get lost in the sound of your music, podcast, or a TV show. Thanks to 30 mm drivers and support for High-Resolution Audio Wireless everything will sound its best – with rumbly lows, clear vocals, and bright highs. Adaptive Sound Control automatically adjusts the sound profile to your environment, so you'll always get the most out of your music. Speak-to-Chat will pause your music when you start having a conversation and resume playing once you're done.
Good to know
- The microphones use AI noise reduction to make your voice sound clear on calls – even in a busy office
- With up to 30 hours of battery life, you'll have enough juice for days of listening
- Thanks to quick charging, just 10 minutes on the charger will give you up to 5 hours of play time
- You can have 2 devices connected at the same time, and the XM5s will switch between them automatically
- Swift Pair makes connecting new devices quick and simple, and it can even help you find your headphones if you misplace them
- The earcup controls let you control your music, incoming calls, or summon your smart assistant
- The included carry case will keep your headphones safe and sound, even in a stuffed backpack.
Connectivity
Noise Reduction
General
Carrying case
Connection cable
USB cable
Warranty card
Reference guide
Overview
Sound Features
Design Features
Controls
Siri
Amazon Alexa
Power
1 hour battery life from 3 minutes charging
Delivery
We ship from Feltham, UK, which means faster delivery for UK customers and no customs delays.
- Shipping cost: £6.95 per order. Free next-day delivery on all orders over £70.
- Dispatch cut-off: Orders placed before 2:00 PM are dispatched for next-day delivery.
- Tracking: Once your order is dispatched, we will send your tracking number by email. You can also view it in your order confirmation.
Returns
We want you to be completely satisfied with your purchase. If something isn’t right, please contact us first with your order number and our customer services team will help you resolve it.
To start a return, please contact us with your order number. We will review your request and, once approved, send you a return form and return instructions by email within 5 working days.
Please note: We do not accept returns for devices that still have a passcode lock. Please remove any passcode before returning, otherwise the return will be declined.
Return Criteria
| Return Reason | Time Limit | What to Do | Resolution |
|---|---|---|---|
| 1. Dead on Arrival (item does not power up) |
Report within 24 hours of delivery | Contact us with your order number | Replacement sent via courier |
| 2. Product Faulty (seal broken or product damaged in box) |
Report within 24 hours of delivery | Contact us with your order number | Replacement sent via courier |
| 3. Wrong Item / Wrong Colour or Specification | Contact us as soon as possible | We will arrange the correct item and collection of the incorrect item | Correct item dispatched (subject to availability); refund issued once the incorrect item is returned |
| 4. Product Unwanted (opened or unopened) |
Opened: within 14 days Unopened: within 30 days |
Item must include all original packaging, accessories and components |
Unopened items: full refund. Opened items: Refund may be reduced to reflect any loss in value if the item has been used excessively or damaged. Return shipping is at your cost for change-of-mind returns. |
Need Help?
If you have any questions about delivery, returns, or your order, please contact us with your order number and we will get back to you as soon as possible.
